Cathay Pacific has fired three members of their cabin crew after an incident that sparked off allegations of racism. The incident occurred during a flight from Mainland China.
In an audio clip that went viral, the cabin crew member appears to deny a request by a passenger for a blanket. Moreover, it has been alleged that the cabin crew also mocked the passenger’s lack of English speaking ability.
As per this report by CNN, the cabin crew is telling the passenger that if you can’t say the word blanket in English, you can’t have it.
“If you can’t say blanket in English, you cannot have it,” a voice is heard saying in the clip, recorded Sunday on a Cathay flight to Hong Kong from the southwestern city of Chengdu.
In a statement late Tuesday announcing the dismissals, Cathay Pacific (CPCAY) CEO Ronald Lam said he would personally lead a task force to improve service and avoid similar incidents in the future.
“We need to ensure that all Cathay Pacific employees must at all times respect customers from different backgrounds and cultures, and that we provide quality services consistently across all markets that we serve,” he said.
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This was stupid mockery but not speaking English properly (which the passengers shouldn’t have to, being Chinese) is not racism.
I agree. There’s a political angle to it, which probably led to the over-amplification of the altercation as a racism related incident as opposed to just bad/rude service.
This was infantile and unacceptable service and they deserve to be fired. But to call Hong Kong Chinese people making fun of how mainlanders speak English “racism,” is to misunderstand what racism is.