Review: Singapore Airlines 787 Business Class (SIN-BKK)

Background & Booking

After I visited Singapore, I was headed to Bangkok next! Once I saw that Singapore Airlines had a widebody scheduled on this route, I really wanted to try it. So, I booked a Singapore Airlines 787 Business Class flight for 20k Virgin Atlantic points + about $50 USD.

Flight Details

Singapore Airlines Flight 712
Singapore (SIN) to Bangkok (BKK)
Scheduled Duration: 2 hours 25 minutes
Status: On Time
Seat/Cabin: 17A (Business Class)
Aircraft: Boeing 787-10
Date: May 2025

Lounge & Boarding

The flight was departing out of Terminal 2, and I was able to visit the SilverKris Lounge. Terminal 2 has the older, smaller lounge, but they are planning to renovate and have a new, updated lounge ready by mid-2027. Overall, the lounge was decent and offered a solid buffet selection, just a bit aged. You could go to the flagship lounge at Terminal 3, but you will need to allocate some more time to do so if you choose. You can check out my reviews of the SilverKris Lounges at Terminals 2 & 3 here if you’d like. 

Boarding was scheduled 30 minutes before departure, but when I arrived at the gate 5 minutes before that boarding time, they were already boarding the economy cabin. Oops!

Once settled in, the flight attendants came around with welcome drinks: champagne, a Bellini, or orange juice. A nice touch offering something with a little sparkle on a short flight. Shortly after, the hot towel service followed. The service was attentive and helpful for a short-haul flight.

The captain let us know that the flight time would be 1 hour and 55 minutes in the air. The doors closed a little less than 10 minutes before our scheduled departure, and we ended up taking off just shy of 15 minutes past our scheduled departure time.

The Seat: Singapore Airlines 787 Business Class

Singapore Airlines uses the 787-10 primarily for short and medium-haul flights, and it is configured with 36 Business Class seats and 301 Economy Class seats.

The Singapore Airlines 787 Business Class seat is quite different from what you’ll find on the 777 or A350 ULR. The seat is the Stelia Aerospace Symphony, and it features a staggered 1-2-1 configuration, and seats similarly to other airlines’ lie-flat business class products. This is called their “Regional Business Class” product, similar to the A350 Medium Haul.

I would say this seat is actually more comfortable than the Singapore Airlines 777 and A350 ULR’s Business Class seats because the footwell isn’t angled and offset. I flew on the 777 to Singapore, and you could read my review of that aircraft here if you’re interested.

In business class, the staggering works like this: in odd rows, the window seats sit closer to the window and further from the aisle, while even rows flip it, closer to the aisle with the window further away. Middle seats mirror that logic with their neighbors. Personally, I’d prefer being tucked further from the aisle to avoid getting bumped, but if you end up in a window seat that’s closer to the aisle, at least your neighbor across is pushed further away, balancing it out.

Features

A full-sized pillow and blanket were waiting at my seat upon boarding.

There is a large IFE screen that is a touchscreen, and the tray table pulls out from underneath the screen. To the right of my seat was the remote control, and above that were the controls for the seat as well as the lights and call buttons. Business class passengers also enjoy unlimited complimentary in-flight Wi-Fi.

There is a counter surface to the right, as well as a cubby for storage. Upon boarding, the cubby had a full-sized water bottle, headphones, and a paper menu available. There are 2 USB-C charging ports as well as a universal power port.

I did notice that the finishes were not as luxurious as the 777 or A350 ULR, which I suppose makes sense, as those are for the long-haul flights, and this one is for shorter flights. But my cubby was a bit scuffed up and did not close easily.

One quirk I found with the design at the window seat was that the headrest extended to the side to offer the light controls, which blocked your view of the window, so if you wanted to see what was going on outside, you’d have to extend your head forward and use the front window to look out of.

Meal Service

A paper menu was provided, and a light dinner was served.

With “Book the Cook”, you can get access to a larger menu than on board, and you can reserve a meal up to ~24 hours before your flight. I decided to “Book the Cook” and see how the Chicken Satay main course would be.

The onboard menu was as follows:

Appetizer

• Thai-Style Spicy Scallop and Green Mango Salad

Main Courses

• Pan-fried Boneless Chicken Thigh
• Gaeng Masaman Pla
• Beef Hor Fun

Dessert

• Chocolate Banana Cake

From the Bakery

• Assorted Bread Rolls & Gourmet Breads

Everything came out on one plate, and sadly, the Chicken Satay was quite bad again, with some parts being overcooked and others feeling undercooked. Plus, the rice was odd and in a couple of clumps.

Additionally, the appetizer was mid, and the cake was too mousse-like. The highlight of the meal was the bread basket, and I really liked the garlic bread and crunchy bread as well. Overall, a below-par meal that felt a bit more like a domestic U.S. carrier. But then again, it was a 2-hour flight, so I’m not sure how tough I should be as a U.S. carrier would not even have a meal service for a flight of this length.

Business Class has 2 lavatories in the front of the aircraft, and they were kept tidy during my visit.

We landed at our scheduled arrival time and were at the gate shortly after.

The Verdict

For a short-haul flight, the Singapore Airlines 787-10 Business Class hard product is amazing with a nice lie-flat seat and friendly service. Though the food was a letdown, and for a carrier with Singapore Airlines’ reputation, it was disappointing to me.

Have you flown Singapore Airlines Business Class on the 787-10? How was your experience? Drop a comment below!