My standard hotel reviews include a breakdown by the following topics. Feel free to skip to whichever section you find most interesting.
- Highlights
- Lobby & Check-in
- Room
- Hotel Space / Ambiance
- Food & Drink
- Fitness
- Miscellaneous
HIGHLIGHTS: Hyatt Place Jacksonville Airport
This was an interesting stay. Typically, Hyatt Places are very predictable – you know what you’re going to get. However, this time, my room reeked of a stale, moldy cigarette smell – twice. On the third room, it smelled like nothing, which was great. It was a frustrating experience, especially late in the evening. Also, the internet was finicky, sometimes not connecting, but only slowly. I’m not sure why hotels have such a terrible time of either slow or poorly functioning internet, but it blows my mind how frequent problems occur.
LOBBY & CHECK-IN
Like the Aloft series of hotels, Hyatt Places are standard in their configuration and format, with a dining bar and a rounded checkin table. My platinum gift was two bottles of water – better than nothing, but not much.
ROOM
This was a basic double queen room. As mentioned in the highlights, it took three tries to find a room that did not smell like damp sock or cigarettes. They offered to comp me a drink or snack from the check-in desk, but I did not need or want anything. Internet was poor, which I suppose I should expect by now. Thankfully, I was only there for a night
HOTEL SPACE / AMBIANCE
I saw some groups of teenagers and some families, but it was late so I could not get a very good read.
FOOD & DRINK
Their basic continental breakfast met my expectations of a Hyatt Place breakfast. Nothing too out of the ordinary.
FITNESS
The fitness center also met my expectations at a Hyatt Place, and was dead at almost midnight. That’s also not out of the ordinary.
MISCELLANEOUS
Nearly a week later, I have still not yet received a call from management about the recurring issue with my room. Not sure when or if I’ll get one, but I did leave my info at the front desk upon checking out. I’d probably not stay here again, unless I cannot find a better Marriott/Starwood hotel. With all the competition, why subject yourself to poor experiences? Life is too short for that.
Note – I ended up calling them myself, at which point they apologized and said nobody passed the note on to the manager, nearly a week later. The final offer was 2,500 Hyatt points, which is less than I expected, but apparently it’s a category 1 hotel so they couldn’t offer me much more. I’d stay there again on the cheap, but don’t expect much.
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