My standard hotel reviews include a breakdown by the following topics. Feel free to skip to whichever section you find most interesting.
- Highlights
- Lobby & Check-in
- Room
- Hotel Space / Ambiance
- Food & Drink
- Fitness
- Miscellaneous
HIGHLIGHTS: Aloft Ontario–Rancho Cucamonga
This Aloft had excellent service, albeit the same internet problems as many past Aloft experiences. I enjoyed the staff’s flexibility when it comes to breakfast items, and its location was quite convenient to the Indian casinos (for me) and natural and hiking experiences that the lady enjoys. Its comforting design mirroring all other alofts grounds your perspective as well.
LOBBY & CHECK-IN
As mentioned, Alofts typically are all designed the same way, with a round checkin desk to the right of the entrance, and WXYZ bar directly ahead. Checkin was smooth in the evening, although with one caveat – they have a no party policy, designed to keep out the riff raff and troublemakers looking to stuff 10 people into a room or host large loud parties disrupting other guests. I asked what it was for, and they mentioned music festivals and the like attracting an unsavory crowd. How interesting – have never seen anything like that before.
ROOM
This room was designed like every other Aloft room. Bathroom alcove, rolling door shower and toilet area, Two desks and a king (or two queen) bed, with rolling blinds. As expected, there was some issue – our internet was very, very slow, and one of the light switches in our room was faulty.
HOTEL SPACE / AMBIANCE
Young millennial crowds, or families were the people I saw. It was lively, with some playing pool, enjoying drinks at an otherwise empty bar, and young staff catering to guests. They have a lounge area you can borrow board games, and were flexible about my bringing it up to the room (although they could not find the Uno! I wanted).
FOOD & DRINK
They have a bevy of food and drink options, with their Re:Fuel market available for guests. We woke past breakfast hours each time, and they allowed us to spring for lunch grab and go instead – sandwiches, fruit cups, etc.
FITNESS
As we went hiking, we did not use the fitness facility, although I’m sure it looks similar to other Alofts.
MISCELLANEOUS
Parking was free at the Aloft Ontario – a plus, although there is plenty of space in this area, hours west of Los Angeles. At a low, low price of 3,000 starpoints on weekends, you can’t beat that value redemption. This category 2 hotel was priced at over $120/night for the two weekend nights we were there, so points are the way to go. It’s a solid place – provided they fix the internet. This road trip was so that Lady Hotelion can get the same suite night awards that I got last year, since she was hunting her fifty nights. Additionally, this place is close to a nice shopping mall, Ontario Mills, and a Kung Fu Tea in Rancho Cucamonga. Sign up through this link to get $4 off your first purchase at any Kung Fu Tea. Pretty sweet – as most drinks are $4 or thereabouts anyway! Ontario sounds like a fascinating place to relax and revitalize, and I would love to come back.
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I am glad your experience was good. My wife and I stayed there about 2 years ago and vowed never to stay there again. We have stayed at a few Alofts and this one fell far short on both front desk service and property/room condition. At check-in, the front desk was lack luster nearly unfriendly. The first room we were assigned had a broken A/C, the bathroom was not clean, and the phone was missing. Went back to the front desk, this time the manager was present, but they could not have been more indifferent to the room problems and it seemed like we were bothering them. Went to the 2nd room, headboard had recent “stains” and the bathroom door was very difficult to slide closed but the A/C worked, so we kept the room and used clorox wipes to clean the headboard. Later in the day reported the issues with the 2nd room to the front desk and received the same indifferent response. Thru-out our two night stay we saw many small maintenance issues in our room and in the hallways and elevators. It seemed like management was apathetic and it tricked down to the all the staff. Hopefully your good experience means there’s been a change in management.
Either a change in management or a change in product – perhaps they renovated everything?