A Flight Attendant’s First Reaction to United’s New “Basic Economy” Policy
United Airlines recently announced a Basic Economy option for revenue customers. This comes as no surprise, seeing as air travel continues to become less luxury and more commodity. Here I outline some of the major changes, and my take on their impact: Seat Assignments Policy: Automated seat assignments will be given at check-in, and passengers acknowledge at the point of a multi-seat purchase that seating together is not guaranteed. Reaction: While it’s great to offer lower fares, I foresee this policy being a big headache. I’ve been approached many times to move people around, although as a flight attendant...
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