Over the last couple of weeks, we’ve seen multiple reports depicting how fraudsters are capitalizing in these times of crisis. Not too long ago, we saw reports about how travel credit card fraud is on the rise despite a drop in the number of people traveling. Initial reports depict that something may be amiss at Chase. Multiple Twitter users are pointing out this morning that something’s awry with their Chase accounts. A few customers are saying that funds have gone missing, while others say that they’re seeing more money than they should.
Chase hacked?
The Atlanta Journal Constitution reports that multiple Chase customers on Twitter are pointing out that there’s something fishy with their accounts. While Chase hasn’t officially confirmed anything yet, many customers customers on Twitter are speculating that Chase could well have been hacked.
Chase Bank customers nationally are reporting missing/added funds to their accounts on Sunday morning, with some app outages. Chase that said parts of its app weren’t available Sunday morning, and it advised customers to try again later.
If you receive any text, email or call regarding unusual activity on your bank account requesting personal information including your #SocialSecurity number or PIN, do not reply! It’s a scam. Protect your hard earned 💰 pic.twitter.com/z1TNDu5f2s
— NYPD Housing PSA 7 (@NYPDPSA7) June 28, 2020
Chase customers reported that their app was down and that they were missing money even though they had no recent transactions.
Really @Chase @ChaseSupport… nobody manning the phones or digital support until tomorrow morning!? I like thousands of others have a mortgage payment due this week that just disappeared from my account overnight #chasebank
CC: @FDICgov @bbb_us pic.twitter.com/7l13XCmmTQ— Henry Rosoff (@HenryRosoff) June 28, 2020
https://twitter.com/ThatCiceroGuy/status/1277204943745794048
https://twitter.com/youlovemrsheart/status/1277121569530101760
The Pundit’s Mantra
It’s pretty common for many banks to run account maintenance over the weekend. As a result, we’re often unable to access our credit card or checking/savings accounts temporarily. However, at the moment this surely seems like more than just a small glitch as multiple users are reporting this. In certain cases, customers have seen funds withdrawn from their accounts. However, others are seeing more funds added to their accounts. What’s even more intriguing is that Chase hasn’t put out any official statement yet.
Last year, I also became a victim of credit card fraud. Thankfully, I was immediately alerted about the transaction due to Apple Pay and Amex did a great job while handling the situation. Many people in the miles and points game carry more than one credit card. It’s always prudent to closely monitor your credit card statements and bank accounts. As it transpired in my case, simply setting up the right notifications can go a long way in alerting you about possible fraudulent activity.
Are you seeing anything unusual with your Chase banking accounts? If yes, how is Chase responding to the situation? Let us know in the comments section.
Update:
Chase tweeted this in order to address the issue. As per Chase, they’ve now resolved the issue.
We know some customers reporting seeing incorrect balances in their checking account overnight. This was caused by a technical issue that delayed updates on what displayed on Chase Mobile & Chase Online. We resolved this issue as of 9AM ET and accounts now show current balances.
— Chase (@Chase) June 28, 2020
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My account showed a zero balance this morning. My rent was paid twice. Chase has no timetable for correcting this. WTF??
Chase Bank in my opinion and based on my own experience banking with them are the “Hackers” ….that said, they rearranged my transactions, pulled completed transactions and posted them back to my account with a pending status and sat on it until they were able to make it look like I became overdrawn… I should have had an extra 600 dollars in my account and instead ended up with over 1400 dollars in fees. My chase app on my phone quit working during that time for about a week, my debit card got frozen and they made me request a new one suggesting that someone may have gotten my card info and made transactions; however, there were never any transactions showing how my money vanished and nobody at the bank would explain to me why they rearranged my transactions. They ended up closing my account just the other day and I cant even access any of the past statements , etc now… But they are trying to make me pay the 1400…. WTF can I do about this? I have seen thousands of posts and blogs about nearly the exact same thing happening to other Chase bank members! Any advice would be greatly appreciated. By advice I mean suggestions that would help, not opinionated comments that will merely waste my time and only cause more frustration ( I say that with all respect to all personal comments and opinions).
also: GFY Case Bank J.P. Morgan and Stanley
I seriously doubt Chase’s backend checking/savings account system was hack… This is next to impossible
It’s more likely system maintenance displaying inaccurate data on their frontend web systems… Or hackers got a hold of a batch of debit cards accounts.
IF… IF there is a real problem, don’t that their Information Technology, Security and Fraud Teams have already been working the issue. Sometimes it better to figure out what’s going on before releasing inaccurate information.
Chase has 24/7 customer support… so their chat bot is closed during the weekend… dude needs to pickup the phone call and check on his accounts.
@Steve
Banking is a preference… The banking experience is also based on someones financial stability and habits. Someone who overdrafts is more likely to have a lower experience than someone who doesn’t… That’s with ALL BANKS.
Millage may very…
It baffles me that ppl bank with Chase or even worse, Wells Fargo. Biggest rip-off companies in the US.