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2344 posts
On MQDs and Whatnot
Hat tip: The Points Guy The Points Guy and others had some interesting posts Wednesday afternoon about what appeared…
The Fly Delta App for iPhone Received a Nice Update Too
If you saw my blog on the new Fly Delta app for iPad, you could be forgiven for…
Delta Introduces an Interesting iPad App
Delta Air Lines introduced a new Fly Delta app for iPad on Friday. According to the company, the…
Mr. Crandall Thinks
Of course, being an ex-American Airlines employee, Bob Crandall is really known as Mr. Crandall to me. If…
New Media Expo and Me
Hello from New Media Expo in Las Vegas! The program hasn’t even begun yet, and I’m already stoked…
A Quick Word on Ethics with MJ
The overwhelming majority of comments that I receive are posted to this blog the moment I get them.…
On Christmas, New Year’s, and Resolutions
Well, here we are again. Another holiday. This one is unique in that MrsMJ and I were driven…
On Customer Service and Recovery from Service Failures
I have read with great interest the media accounts on Delta Air Lines’ treatment of a wounded serviceman…
I Wanted to Say Something
I try to blog at least once per day. Sometimes, there just doesn’t seem to be anything to…
High Expectations on the High Seas?
Guess what? Chris Elliott wrote an article that didn’t totally hack me the heck off. Yesterday’s piece entitled…