I often write about my experiences with T-Mobile, both the good and the bad. T-Mobile and Sprint are my favorite wireless carriers due to the strength of their free international roaming offering, even if it’s capped at 2G speed. Earlier in the week, T-Mobile came out with some changes to its international offering. Here’s my take on each of them:
1. Free Data Roaming Now Covers Over 210+ Countries/Destinations:
Technically, they’ve added 70 more countries to the original list of 140+. You can see the full list of countries here. The coverage for the expanded countries starts 7/22/2018.
There are no downsides; this is a great expansion for customers. Even though fine prints state that T-Mobile limits data to 2G speed, my experience is that I can get 3G speed at most places.
2. Increased calling rate from $.20/minute to $.25/minute (Starts 7/22/2018)
Calling rates have increased from .20 to .25 per minute. Obviously, the increase in calling rates isn’t great for customers. Still, I think it’s still nice to know that it would cost you $.25 per minute up-front, rather than the old way of trying to figure out the cost per minute depending on the country.
Unless you need to make a lot of calls, I think this change is largely immaterial. If you expect to be spending a lot of time talking on the phone, there are definitely other cheaper alternatives, such as WIFI-calling over Facebook Voice, or buying the new $5 T-Mobile daily data pass – see below.
3. New $5 T-Mobile Daily Data Pass (Starts 8/1/2018)
A new $5 T-Mobile Daily Data Pass will be available starting on 8/1/2018.
“The new $5 T-Mobile daily data pass gives you 512MB of up to 4G LTE speeds and all the unlimited calls you want to make for 24 hours in all Simple Global countries.”
If you need to make a lot of calls, the unlimited calls on the daily pass is a steal. If you need faster data, the 512MB high speed on the daily pass isn’t shabby either. You can only buy up to 2 passes, or 1GB of data per day. If you need a data pass for for a day or two during a trip, this is a good option.
Personally, I don’t think that 512MB is a lot of high-speed data. I remembered purchasing an 1GB/10 day Data Pass. I was on a multi-day trip and I figured I could use up the the data over a couple of days.
The reality? I blew through the 1GB data cap pretty quickly, and I ended up purchasing another one.
In Summary
All in all, despite the calling rate increase, the announced changes are still overwhelmingly positive for customers. Expanded coverage and more choices for customers.
I tried to use this new global pass from TMobile and have to say that it’s a bad process. I was so excited to be able to have full speed data and flat rate calls while abroad, but this was high disappointing. The pass must be enabled once in another country. This involves going into ‘your account’ to manage features, then add ons. Try doing that on a EDGE speed connection with heavy graphics on the application. Once that is eventually completed (assuming it doesn’t time out — which mine did many times), you’ll receive a text message stating that you are now enabled for 24 hour hours. Ok pain over right?
Well, not really. You really have no indication that you are free to make calls as you need to. If you do a speed test you’ll burn through the limited amount of data that is allotted.
Now at some point you will receive a text message stating that you have one hour remaining. That sounds nice. But the message seems to arrive at the same time every day regardless of when you purchased it. For example, I purchased the global pass at 7:42pm one day and received the “one hour left” message at 12:29pm the following day. I reached out to Tmobile and they assured me I had flat rate calling left until that time. But there was no way to know.
Oh and you can have just one active at a time — in other words, you must let the pass expire before you can add a new one. So forget about having anything work continuously.
I did a while back try out Verizon’s version of this international roaming and came away quite happy. Yes it’s more in cost, but simply turning the phone on and have it “just work” was great. I was able to call, facetime, text, use maps, social media without frustration or worry. It just worked and worked fast. This whole thing with Tmobile was just too cumbersome to use.
I’ve had tmobile for years mostly because of the free international roaming. The basic EDGE speed does work still. That is fine for emails (with no graphics), iMessages, and basic messaging. Not useful for anything else really. Once I realized the absolute pleasure that Verizon gave (for additional cost) to be able to use my phone without worry or restriction, i have to say that I really like that option. I was walking down the streets of Vienna last year and FaceTiming with family back in the states while on my Verizon phone. I couldn’t have done with Tmobile.
I’m still a huge fan of tmobile, but this whole global roaming thing they have broken badly. Even offering a sign up via a sms or something would be easier than the way it’s done now. An automatic enablilng would be the best way forward to give that option. Doing this thing one at a time was really frustrating and eventually i just gave up as it was too frustrating to use.