I booked a stay at the InterContinental Toronto Centre for my last night in Toronto. The hotel is conveniently located in downtown Toronto and it is within walking distance to Toronto’s Harbourfront.
The famous CN Tower is right there, as well as the Ripley’s Aquarium of Canada which is literally just around the corner from the hotel. You can also walk to Toronto’s Entertainment District from the hotel.
Awesome Check-In Experience
Check-in was just plain awesome. The staff was friendly and professional.
I booked two rooms and both are the King room type. My desired room type – 2 double beds — was not available at the time of booking. However, I put in a request for a roll-away bed for each room, at an extra cost of C$30 per night.
At check-in, I inquired about double beds availability and the staff cheerfully checked the system. It turned out that there was availability! She processed the check-in and made a mention of a double upgrade. I am not sure if she meant she upgraded both rooms, so it’s a double upgrade…
As a Spire member, I know I am eligible for a complimentary room upgrade, “subject to availability”. Either way, I think the staff went above and beyond and made the reservations work for us. I was just so thankful that she made it all work. She got us the double bed room type I wanted and gave us rooms next to each other on the 24th floor (the highest floor is the 25th).
She also handed me an prepared envelope which contained a note thanking me for being an IHG elite member. What a special touch. The whole check-in experience was just so wonderfully pleasant.
The hotel offers valet parking with in/out privileges. This will set you back C$45 per night. Since it’s downtown Toronto, parking is just going to be at a premium.
Tip: You can pull up to the front of hotel if someone is there to help. As I later found out, you can actually pull into parking garage by the side of the hotel. It wasn’t immediately clear to me that the side garage is associated with the InterContinental (I missed it the first time around, and I thought it was the convention center garage). However, once you pull into the garage, you’ll see signage for hotel valet parking services.
In Room Bar
The room provides an in-room bar and snack options, but take at your own risk. These items don’t come cheap.
I had a great stay at this hotel even though it was just one night. Once again, InterContinental has come through with its exceptional service, great location, and a consistent hotel stay experience. I love my stay there, and I’d give it 5 stars.
I would recommend this hotel if you need to be in downtown Toronto.
Have you stayed at the InterContinental Toronto Centre? What has been your experience at this hotel?