In December 2019, I planned a Europe Trip for July 2020. Due to COVID, I obviously wasn’t planning to take this trip, but I didn’t proactively cancel any of the flights I had booked because I wanted the airline to cancel them first so that I could get a full refund rather than a travel credit.
My first leg to Europe was thankfully booked on points, and I was able to cancel and receive a refund of my American AAdvantage Points. I wrote about my cancellation experience and it was pretty easy. I saw my miles return back to my account instantly which was nice.
Lo and behold; Alitalia:
On a short hop from Budapest to Rome, I had an Alitalia flight booked. On June 18th I got an email that my flight was cancelled. I tried pulling up my reservation online, and the website instructed me to contact customer service for a refund. I was dreading to call because I was worried that the hold times would be long, but thankfully I connected with an agent in 10 minutes.
She stated that since my flight was cancelled, I was eligible for a refund back to my credit card. Sounds good to me. She said she sent my request to the refund department and that I would receive an email when they processed it. I asked what the ETA would look like, but unfortunately she didn’t have an answer. Guess we will wait and see!
Fast forward (or slow forward) to the end of October:
So from June, it was a good 4 months later and no email, or refund to my credit card. I decided to call back Alitalia on October 20th to check up on my refund. I quickly reached a representative and he said I was eligible for a refund but it hadn’t been submitted properly. He said he would do that for me and I should see the refund “soon”. Thankfully 3 days later I saw the refund pop back on my credit card. Finally!
Better late than never. But lesson learned- Always remember to follow up and check the status!
Has anyone had an interesting refund experience during these times? How long have you waited for a refund from a cancelled flight?