Before flying back to Newark on United Polaris from London Heathrow, I had the chance to stop by the United Club, which I had never been to in London before.

Access and Location

The United Club is located in Terminal 2, across from Gate B46. It’s a bit of a longer walk from the security checkpoint and the main shopping/dining area, so I was just happy my gate was right in front of the lounge. Currently, hours of operation are from 5:00 am to 10:00 pm daily.

You can access the United Club London Heathrow if:

  • Flying in business or First Class on United or another Star Alliance airline
  • Star Alliance Gold and are flying on a Star Alliance airline
  • Have a United Club Pass
  • United Club Member
  • Active US military members flying United
  • Air Canada Maple Leaf Club membership flying on a Star Alliance
  • Virgin Australia Velocity Gold, Platinum, and VIP members flying on United
a reflection of a person in a window

United Club London Heathrow Entrance

a group of people standing at a reception desk at the United Club London

Check-In Desks

The Lounge

The buffet is in a circular room next to the entrance, and directly outside are dining tables for having a meal, with high-top bar seating. I took a seat at the high tops, and loved how there were power ports and the US plugs as well! Thanks, United! 🙂 Standard USB was available too, but not the newer USB C.

a large room with tables and chairs

Seating Outside of the Buffet and Hightops

a white wire plugged into a black rectangular object

Lots of Power Plugs

Towards the middle of the lounge along the windows is a huge bar, and more seating along the windows—a perfect area for planespotting. And towards the interior, behind the blue panels, there are more lounging chairs that spin.

a bar with a man standing behind it at the United Club London

Huge Bar

a room with glass walls and tables and chairs

Blue Panels

a black chair in front of glass doors

Spinning Chairs

In the back, is a circular room with more dining table-like seating and magazines.

a room with shelves and tables and chairs at the United Club London

Circular Room at the back of the lounge

Food and Beverage

The main buffet is near the entrance, in a circular room. When I entered at 11 am, lunch was being served.

Hot options included Stir-Fried Noodles, Tossed Green Vegetables, Rice, Vegan Vegetable Tagine, Carrots, Chicken Meatballs, Shepherd’s Pie, and Cous Cous. There was also Minestrone Soup. I enjoyed the Stir-Fried Noodles.

a row of food containers in a buffet at the United Club London

Hot Buffet Items

For cold options, there is a selection of ham, cheeses, sandwiches, and salads.

a buffet with food on the counter

Cold Buffet Selections

There were also cookies, brownies, and whole fruit.

a buffet with different foods on it

Fruits & Treats

For drinks, I liked that there was a variety of juices, canned sodas, and a hot tea/coffee machine.

a coffee machine and beverage coolers in a room at the United Club London

Buffet Drink Selection

The food offering was quite good and beats any domestic United Club I’ve visited.

They also had an additional drink station towards the back of the lounge, which was nice.

a counter with drinks and beverages on it

Refreshment Station

I liked the Peach Juice and found a way to balance out the sweetness. I put 1/2 of a glass with the juice and mixed half of it with sparkling water.


Phone Rooms

In the back of the lounge, there are private phone rooms which could be helpful if you need to take a call or meeting.

a chair and a desk in a room

Phone Room

Shower Rooms

The lounge also offers shower rooms, which is a nice touch. I didn’t need to use them during this visit, so I did not check them out.


There are two sets of 5 or so individual private bathrooms that contain both a sink and toilet, and they were pretty clean when I visited.

a bathroom with a sink and mirror

Individual Restroom

The Verdict

Overall, I think the United Club London Heathrow is the best United Club I’ve ever visited. The great food and beverage selection, attentive service, and comfortable seating make it a great place to relax before a flight. In terms of quality, it’s definitely in between a domestic United Club and a United Polaris lounge, and a welcome one at that.


Have you visited the United Club London Heathrow before? How was your experience? Comment below!




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