Back in October, I stayed in the Kimpton Schofield Hotel in Cleveland, which I really enjoyed. I went back in December and found it to be just as good as before. This time though, a hotel staff member went above and beyond for me.

When I travel, I don’t usually ask for much. I’m not much of a complainer, I roll with the punches and get on with it. That usually means my interactions with employees are always pleasant and non-confrontational.

A Hotel Staff Member Surprises Me!

During my week at the Kimpton Schofield in December, they were doing some maintenance work on the plumbing. That meant water was unavailable in during the wee AM hours when everyone was asleep. No big deal at all.

This establishment offers free morning coffee in the lobby and I usually went down around 6am to get me some. One morning, due to the water issues, there was none available. The hotel staff member pointed that out and I went to head back to my room. No big deal!

He suddenly stopped me, having evidently had a brainwave. “I’ll get you a Keurig!” he exclaimed. It was early in the morning and I had no idea what he was talking about, so I was quite confused. Eventually I cottoned on it was a coffee machine.

Together we went to the elevator, he got off on the fifth floor and I continued to the seventh. After a few minutes, a knock at the door and I had my Keurig for morning coffee. I kept the machine the rest of my stay as I was told I could. Apparently the hotel has coffee machines on request, who knew!

Overall Thoughts

Perhaps one should expect this level of service, but I certainly didn’t. The morning coffee in the lobby is free, there was plumbing work being done, so I would have been fine without my coffee.

It was really nice to have someone proactively go out of their way to help me out. From then on I had coffee at my fingertips, which was really great all round.

Can you remember a time when a hotel staff member went out of their way for you? What did they do? Thank you for reading and if you have any comments or questions, please leave them below.

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