Yesterday, Delta Air Lines announced a big re-definition of it core products effective March 1, 2015. Here’s the gist straight from Delta –

delta air lines, skymiles, delta one, delta comfort plus

  • Delta One, formerly BusinessElite, is offered on long-haul international routes; also between New York-JFK and Los Angeles or San Francisco
  • First Class is offered on short-haul international and domestic routes
  • Delta Comfort+ offers an upgraded experience on all two cabin aircraft around the world
  • Main Cabin experience is provided everywhere Delta flies offering a high standard of customer service
  • Basic Economy offers Main Cabin service with fewer flexibility options available in select markets


There’s even a handy YouTube video about the changes.

MJ’s Take

I don’t get some of the bloviating I’ve seen about this announcement. As far as I can tell, Delta is putting new seat covers on some seats, changing the names of some products – the end. They’re even offering something Platinum and Diamond Medallions (maybe other Medallions) who can usually book Economy Comfort (soon to be Delta Comfort+) something that we didn’t get before – comp drinks that I don’t have to print my stupid boarding pass for (they should have told us they were eliminating HOOU coupons or kept offering them until March 1), and a pass of the snack basket from up front. Granted, Golds are losing the ability to confirm Comfort+ seats at booking. In the end, this is a marketing/branding change that breaks things down into five buckets, and that’s about it. You can read more about the changes from Delta’s perspective at and judge for yourself. Doing the important things right still matters most to me.

-MJ, December 9, 2014