Chase has some of the most popular rewards cards out there. MileagePlus, Rapid Rewards, Marriott, etc. Then there are the ever-popular Ultimate Rewards cards. Lately, I’ve been a lot more focused on increasing my bank account balance than my points accounts, and have been thinning out my credit card portfolio. Earlier this year, I parted ways with my Marriott Rewards card. Recently, I decided it was time to close my Rapid Rewards Visa and an Ink card too, even with Chase’s 5/24 rule likely slowing my roll on any near term new applications.
What a Difference a Few Years Makes
Unlike my Marriott Rewards closure experience, the reps did not even make an attempt to remind me of the benefits of the card I was closing with the Rapid Rewards card or the Ink card. I was asked why I was closing the cards – in each case, my interest in annual fees is waning, especially when I have other ways to earn Ultimate Rewards. I was thanked for the information and the cards were closed. Period. No attempt at retention, not even a hint. I’m OK with that as I wasn’t really interested in holding on to either product. However, it does point to a very changed environment in the rewards card business, I think.
Speaking from past experience, I would have expected to be cajoled into keeping the Rapid Rewards Visa for sure, the Ink card, less so. Still, the whole experience speaks to a different credit environment, and a different environment in the rewards card landscape overall in my opinion. Oh well….onward.
Has anyone gotten a decent retention offer out of Chase lately?
-MJ, February 15, 2016