Cathay Pacific fires cabin crew for alleged racism

racism
Disclosure: The Points Pundit receives NO compensation from credit card affiliate partnerships. Support the blog by applying for a card through my personal referral links. This article is meant for information purposes only and doesn’t constitute personal finance, health or investment advice. Please consult a licensed professional for advice pertaining to your situation.

 

Cathay Pacific has fired three members of their cabin crew after an incident that sparked off allegations of racism. The incident occurred during a flight from Mainland China.

Racism Allegations

In an audio clip that went viral, the cabin crew member appears to deny a request by a passenger for a blanket. Moreover, it has been alleged that the cabin crew also mocked the passenger’s lack of English speaking ability.

As per this report by CNN, the cabin crew is telling the passenger that if you can’t say the word blanket in English, you can’t have it.

“If you can’t say blanket in English, you cannot have it,” a voice is heard saying in the clip, recorded Sunday on a Cathay flight to Hong Kong from the southwestern city of Chengdu.

In a statement late Tuesday announcing the dismissals, Cathay Pacific (CPCAY) CEO Ronald Lam said he would personally lead a task force to improve service and avoid similar incidents in the future.

“We need to ensure that all Cathay Pacific employees must at all times respect customers from different backgrounds and cultures, and that we provide quality services consistently across all markets that we serve,” he said.

___________________________________________________________________________________________________________________

HIGHEST EVER WELCOME BONUS FOR THIS CARD!

chase points

For a card that charges an annual fee of $150, you can earn 60,000 points + $200 with a single welcome bonus. Click on the link below to find out more…

CLICK HERE FOR THIS LIMITED TIME OFFER

___________________________________________________________________________________________________________________

Never miss out on the deals, news and travel industry trends. Like us on Facebook, follow us on Instagram and Twitter to keep getting the latest content!

Total
0
Shares
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

3 Comments
Most Voted
Newest Oldest
Inline Feedbacks
View all comments
Christian

This was stupid mockery but not speaking English properly (which the passengers shouldn’t have to, being Chinese) is not racism.

Mak

This was infantile and unacceptable service and they deserve to be fired. But to call Hong Kong Chinese people making fun of how mainlanders speak English “racism,” is to misunderstand what racism is.

Previous Post
a flight attendant serving food to a couple of people

Here’s how you can guarantee great service on every single flight

Next Post
everyday preferred

30,000 points + 0% APR: Amex Everyday Preferred Card review

More Posts by: The Points Pundit