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The Changing Face of Loyalty
I’ve been pondering the meaning of loyalty lately. To say that the last year or two have been…
On Loyalty
My friend, DeltaPoints, wrote a very interesting post this morning on the point of loyalty. I’ve opined on…
Fear of flying
Luxury travel consultant and road warrior JoAnn Kurtz-Ahlers has a secret: She’s afraid of flying. The fact that…
A Word On Frontier’s Ultra Low Cost Model
I guess airlines would be bankrupt if I were in charge. In the beginning, I thought the first…
Cocktails with…John Kinzell
Readers: Welcome to my new series, “Cocktails with.” It’s a series designed to introduce you to interesting people…
On United – What Next?
I read the news this morning that United managed to lose money in Q1 while their chief competitors,…
Delta’s First Quarter Profit – A Harbinger of Things to Come?
Delta reported the kind of Q1 profit airlines used to dream about today. You can read the press…
MGM pairs with Hakkasan
Ready to check into an upscale Bellaggio hotel with a stylish Hakkasan restaurant in a city other than…
Make Loyalty a One-way Street
There has been a lot of turmoil in the world of frequent traveler loyalty in the last year…
Delta Adjusts SkyClub Access for Alaska Board Room Members
As you might remember, Delta is eliminating complimentary guest access for those who access the Sky Clubs using…