Following TripAdvisor’s inaugural Travelers’ Choice awards in 2017 in which Delta Air Lines took top billing for the North America region, Southwest Airlines comes out on top for 2018.

Winners were based on airline reviews submitted on TripAdvisor Flights or via one of TripAdvisor’s review collection partners from February 2017 to February 2018.

Award-winning Airlines in North America:

Who’s remarkably absent from the list? United Airlines and American Airlines missed the cut.

You can view the rest of the winners for 2018, including Singapore Airlines named the number one airline in the world (do you agree??). In addition to the world list, the Traveler’s Choice awards recognize the best airlines in seven regions including Asia, Europe, North America, Latin America, South Pacific & Oceana, Africa & Indian Ocean, and the Middle East. The awards also recognize the top airlines in four distinct service classes: International First Class, Business Class, Premium Economy and Economy.