Checked into the Mandalay Bay for a few days early in January.
https://mandalaybay.mgmresorts.com/en.html
Here are a few of the things that we were not happy with during this stay.
Check-in room number:
It started at check-in. Tried to check in with the mobile app but it went so slowly that I ended up getting to the desk before the app registered me. At check-in I got my door cards for room 231.
From the elevator there is a central point that 3 hallways spiral out from. Well, after dragging my bag all the way down the hall to room 231 I found that the cards did not work. For some reason I thought I should look at the app, and found that my room was 321 not 231. The check-in clerk had written it wrong. So that meant dragging my cases back down the hall to the central point and the down the other hallway to my room number 321. Not fun when you are trying to drag the wheels of your cases over plush carpeting.
Ice machine:
I use a lot of ice during my stay so I popped out to get ice from the machine. I found that the spout where the ice comes from was faulty, but someone had removed the top from the machine so we could reach down into the machine and scoop ice out. Not the greatest but hey, at least I could get ice. The machine stayed like that all 5 days we were there. The hotel did put yellow bollards out as a warning that the floor might be wet and slippery but didn’t fix it.
Door sign:
I have a problem with the sign you put on your door handle to show that the room is occupied. It is quite a loose sign and I found that every time I opened the door the sign fell to the floor. I tried to open the door gently but it still fell a few times. I have stayed at hotels where the sign stays on the door under all movement so hopefully one day the Mandalay Bay changes signs.
By the way I stayed at MGM Grand right after Mandalay Bay and they have the same type of door signs, I guess because they are all under the same brand.
Hair in the shower:
One final thing. One of my friends was also staying at Mandalay Bay. He said that on the first day he noticed a whole clump of hair on the wall of the shower – after the room had been cleaned for check-in.
So he left a note for the person doing the room cleaning. That night he found the hair was still there !
So he called the front desk and reported the hair. They assured him it would be cleaned the next day. Of course when he got back to his room that next day, the hair was still on the wall. He said he was quite shocked by the lack of concern by the hotel.
Extras charge:
Oh and then at checkout there was a $16 charge on my account. You know when you see a cup and lid on the table you would think it is left there for you to have tea or coffee. Not in Las Vegas it isn’t. It seems even that shrink-wrapped cup and lid and creamer and sugar is not complimentary. A couple of dollars would be fine, but $16 !! Oh my gosh.
That was the start of the travel year for me. Not the worst problems but not great. It was my first time at the Mandalay Bay and I found the restaurants and casino to be enjoyable. The hotel is not as crowded as other hotels on the Strip because its position means that there is very little passing foot traffic. That is one of the main benefits of this hotel. Oh and it has a great pool complex – that wasn’t open because it is winter.
A pleasant stay but so many glitches. Hopefully the rest of the year goes better.
Highly Disappointed
I stayed at the Mandalay Bay in Vegas and when I got to my floor, I should’ve known to turn around and go home. There were industrial fans lined up and down each of the hallway. When I got to my room, a manager was on her way out of the room. I asked if there was a problem. She said no,. When I use the bathroom, the toilet made a huge bang and it would not stop running after the flesh. I opened it only to see some type of motor inside the back of the commode. After that when I try to regulate the water at the sink the only thing that would come out was boiling hot water. I took a shower and During the shower, the water would’nt Train out it only circle with my ankles. I know that there was a real problem. Finally the water started draining out and going up into the tub. There was dirt debris and a greasy substance that settled in the water. It was the grossest thing I ever encountered. I was surprised they rented rooms on that floor. I was told there was a pipe that busted on the 30th floor and went all the way down to the fourth floor. One of the restaurants said that they were without water because of the pipe busting. It was disastrous and they should have closed the property for a week to take care of. the issue. I was so disappointed. I love the Mandalay Bay and I normally go there for the bathroom. My daughter and I both ended up coughing and congestion from all the moisture. The tub is normally ,my favorite part of the room.
I loved MB restaurants and casino. Although the high limit sucks. But bc we had all the problems you mentioned before we now stay at The Cosmopolitan. Customer service is bar none. It really is the best !
Golden Nugget Gold Tower still has Keurig coffeepots in room with cups and sugar, creamer packets. No extra charge! But the noise from thr Fremont Street Experience didn’t stop until 2 a.m. Hotel provides ear plugs but they aren’t good enough to block out that noise! If you want your room clean you must request a day in advance via your cell phone.
I also stayed at Mandalay Bay from the 1st through 4th and encountered broken ice machine, dirty first room and noisy pipes in upgraded room. They ended up charging us nothing because of all the problems. Restaurants were great.