Last week I was planning to book a trip to Hawaii in September. I have some Delta eCredits for flights that I had planned to take last year but cancelled. At this point in time, Delta has been quite generous and extended the eCredits from changed/cancelled flights until December 31st of 2022. Additionally, I have some Delta Gift Cards I recieved from a Christmas present.
When you go online to apply your eCredits, it will take you to a page that also can show your gift cards, but unfortunately online it states that “Gift Cards cannot be applied when eCredits or Certificates have been selected.”
I decided to try calling to Delta to see if it was just a website setting and that a representative over the phone could help assist in adding a Delta Gift Card along with my eCredits. Unfortunately, current hold times were approximately three hours. So, instead I decided to try the iMessage feature that Delta has. I texted them my question, and about three hours later I got a text back with an agent who was willing to help.
Mixing Delta eCredits with Delta Gift Cards:
Once connected to the agent, they were able to assist me in applying my Delta Gift Card to a reservation with an eCredit. The agent stated that you’ll just have to call/message if you want both applied to one reservation. A bit of a hassle, but I’m just happy I’m allowed to mix both together!
Glad to see that Delta lets you use Delta Gift Cards and eCredits with one reservation. Make sure you’re using all the credits you’ve accumulated. Hopefully Delta will make it a bit easier in the future by allowing the gift cards and eCredits to be used together in online bookings.