The hotel concierge has a mythical reputation. These people are apparently veritable wizards, dispensing reams of advice and having access to tickets to all the hottest sold out shows in town. Lose something? They’ll find it. Need something? They’ll get it.

I’ve stayed in a fair number of hotels in my life and I’ve never really used the service. Am I missing a trick here, or is it relatively normal not to use them?

What does the hotel concierge do?

The hotel concierge is a fountain of local knowledge. They can assist with restaurant reservations, spa bookings, recommending places to go, booking transport and a whole host of other things. To one extent or another, they are almost like a personal assistant.

A concierge deals with all kinds of requests, from the mundane to the challenging, which must keep things interesting. I’m sure organising the umpteenth taxi gets old though!

There are also elite concierges, who are members of Les Clefs d’Or, who wear a pin with two crossed golden keys. There are only about 4,000 or so of these people around the world, and there are stringent requirements to gain membership.

Spotting this being worn means the person is very well connected and can organise virtually anything that is legal and within reason. I’ve seen these in person, but I couldn’t think of anything I needed that would be outrageously unusual to see if they could deliver!

Overall Thoughts

A hotel concierge is a highly trained professional, who is there to ensure guests have the best experience possible. Since they are found in decent hotels throughout the world, they certainly must be useful to a lot of people.

However, I have never really had a need for the service. Perhaps that comes from planning ahead and having an idea of what I want to do. Perhaps I should throw caution to the wind sometime and ask the concierge for direction on what to do in a new city. Could be interesting!

Have you used or do you regularly use the concierge? If so, what kinds of things have you had them do for you? Thank you for reading and if you have any comments or questions, please leave them below.

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Featured image by Ashley Ross on Unsplash.
Les Clefs d’Or image via Crowne Plaza Auckland.