The Smallest Gestures Matter in Customer Service
During my airline career, one of the marketing VPs was fond of quoting a particular service study. It…
A Status Match, Closing Chase Accounts, and Harmony OTS
Happy Saturday! Things are slowly coming back together here at MJ World HQ after the flu ran through…
Last Flight as Platinum Medallion: First Flight as Alaska MVP Gold 75K
Yes, I know. I hem…I haw….I hem….I haw….. I procrastinate. I pontificate. After months of dithering about what…
American Moves the Dial on Premium Customer Experience
American Airlines announced a major overhaul of its premium Flagship Lounge product earlier today. First, American is introducing…
Closing a Chase Card is a Little Too Easy Lately
Chase has some of the most popular rewards cards out there. MileagePlus, Rapid Rewards, Marriott, etc. Then there…
Azipods Repaired – Anthem of the Seas Sets Sail Today
By now you’ve no doubt heard about the storm ravaged Anthem of the Seas cruise. The ship returned…
Thoughts on Anthem of the Seas
By now, you’ve likely heard at least one of the multiple news reports about the really bad storm…
Delta Silver Medallion: First Call Not So Great
If you’ve read the blog before, you likely know that I live in Atlanta and fly Delta. Last…
Crystal Cruises to Restore SS United States
Crystal Cruises announced something truly unique this morning, its intent to revitalize the fastest oceanliner in the world,…
Thoughts on Richard: Not Nixon
Delta Air Lines announced the semi-expected retirement of its CEO, Richard Anderson, today. Ed Bastian will succeed Anderson…