Just yesterday, I wrote about how the AWS outage had impacted various businesses and the travel industry was not spared either. The AWS outage early on Monday morning had already impacted several apps, which included the likes of Snapchat, Roblox, Signal and more. Customers also reported having issues while performing basic tasks like check in on their Delta and United apps. It seems like the issue is more widespread and is also affecting a lot more players in the travel industry.
AWS Outage Hurting the Travel Industry
As per AWS, they’ve been slowly getting a lot of the affected applications back on line However, as per Skift, the impact has been across multiple sectors in the travel industry. The incident only highlights how much the travel industry and other industries are dependent on AWS’ cloud services.
Skift attempted to contact a number of companies that are in the list below, but didn’t receive any response. As per Down Detector, many of these companies were affected by the outage.
The cloud business partners with giants in the OTA space, hotels, low-cost carriers and others. Here’s a short list of a few:
- Airlines: Delta, United, Southwest, Air Canada, Ryanair
- Hotels: Hilton, Hyatt, Best Western
- OTAs: Expedia Group, Booking Holdings
- Car Rentals: Avis, Hertz, Budget
Skift contacted a number of these companies, such as Expedia, Booking.com, Hyatt and Hilton, but they did not immediately respond to the request for comment. However, Down Detector showed that a number of them had some technical problems on Monday.
The Pundit’s Mantra
AWS’ cloud storage services go way beyond storage, focusing on other tasks like customer service, managing irregular operations and ensuring interoperability across different travel platforms. Out of the top 30 airlines in the world, 21 airlines depend on AWS for what they call ‘mission critical’ applications.
If you wanted to get an estimate about how massive these operations are, then this is a good example of how airlines depend so massively on their core infrastructure to work smoothly, to ensure that their operations are running uninterrupted.
One of its most recent partners, Spain’s Iberia Airlines, just fully migrated onto AWS in June. The airline announced it effectively “decommissioned its physical data centers and moved its IT infrastructure to AWS,” an effort that encompassed 1,638 servers, 1,235 databases, 572 applications and its website. [Iberia did not immediately respond to a Skift request for comment.]
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