Background & Booking
I’ve always wanted to stay at the new Resorts World Las Vegas complex, which houses 3 Hilton-branded hotels: the Hilton (1,774 rooms), Conrad (1,496 rooms), and the Crockfords, LXR (236 rooms).
I had an AMEX FHR credit that was expiring, so I decided to book a night at the most exclusive property, the Crockfords Las Vegas part of the LXR Hotel & Resorts.
The Resorts World complex opened in mid-2021 at the end of the strip on the site of the old Stardust hotel. It’s just past Wynn and Encore, on the North side of the Strip, and it’s a quick walk to Circus Circus and the new Fontainebleau. It’s not in the prime part of the Strip, and I don’t think the property is doing the best financially, as evidenced by the empty tenants in the shopping area “The District” and the light crowds during Thanksgiving, when properties like the Palazzo seemed quite packed during my visit.
Travel Agency Benefits
I work with a travel agency, Fora Travel, and can assist in booking hotel stays. Fora is part of Hilton for Luxury & Virtuoso. This partnership gives you special perks when booking with me. The Crockfords Las Vegas comes with the following:
- Daily complimentary breakfast for 2, per room
- USD 100 property credit
- Early check-in & late check-out (upon availability)
- Upgrade at time of check-in (upon availability)
- Double Hilton Honors Points
If you are interested in staying at The Crockfords Las Vegas, feel free to email me at takeofftotravel@fora.travel, and I would be happy to help you plan your trip.
There is also some good news for those who want to do an FHR booking/Hilton for Luxury booking & have Hilton Honors Gold/Diamond status. As of recently, they reinstated double-dipping. So, you will be able to get up to $50 per night (for 2 people), food and beverage credit. Though it seems that many of the staff are confused about which restaurants actually count. They didn’t have a paper list to reference, but when I asked 3 different representatives, they all mentioned Suns Out Buns, Juniors, and Dawg House, while another mentioned Randy’s Donuts, and also the Resort World Gift Shops (food only). Still, a very limited number of venues given how massive the complex is.
Takeoff Points
Pros: Boutique vibe, free valet parking
Cons: Subpar service, mediocre rooms
Takeoff Point: Overall, the Crockfords Las Vegas falls short with subpar service and relatively basic rooms. With the numerous other Vegas properties to choose from, and the high price tag the property commands, the Crockfords falls flat.
Arrival
About a week before my stay, a concierge reached out and asked if we were celebrating anything, and I let her know it was my birthday trip, but I guess she didn’t relay the message, as there was no mention or welcome amenity related to it.
When you enter the Resorts World complex via car from Las Vegas Blvd, you’ll first pass the driveway for the Conrad, then it will be the entrance to the Crockfords. The wrought iron gates will open, and you’ll be at the porte cochere just for the Crockfords.
Crockfords offers free valet parking for hotel guests, while self-parking at Resorts World costs $20 per day. The real service issue, however, was the EV charging. One valet attendant cheerfully told us we’d be second in line for a charger at 8 p.m., but the next morning, another said there was no queue system at all. Talk about the Wild Wild West. By 10 a.m., the valet desk said two chargers were open, and they’d take care of it, yet when I picked up my car at 4 p.m. after checkout, it hadn’t been charged at all. I shouldn’t have to babysit staff, especially at what’s supposed to be Resorts World’s most luxurious property.
Lobby
I found the lobby to look quite nice, with nice seating and a lobby bar to the right. Reception and concierge are grouped together, with the concierge on the left. This did make it a bit awkward when there was a reception line, and the concierge was available. Before checkout, my key kept getting decoded; ultimately, it took three separate attempts up and down before a staff member escorted me to the room with a master key, and unfortunately for me, there was a line for the reception two of those times.
At check-in, I was sad to be informed that they ran out of the cute, branded skeleton key with red leather fob that I’ve seen other guests post about as a keepsake souvenir. Sigh.
Also, despite every room type and suite being available on the Hilton app for booking and us staying on a weekday, the front desk associate informed me that no upgrades were available for FHR and Hilton Diamond bookings. So, we had our reserved room type, Superior Room City View Two Queens, on the lowest floor of Crockfords (59th).
The Crockfords takes up the 5th and 59th- 66th floors. They also decided to take some suites out of the Hilton Tower and rebrand them as “Crockfords West”.
Heading to the Room
Our room was in the main Crockfords Tower, and 2 elevators serve the floors directly. They normally were pretty quick and weren’t too crowded. It seemed like our floor (59) offered Crockfords standard rooms, and the other half of the floor was actually the Conrad Suites, and there was no door/section splitting it off; you could just walk left to the Conrad rooms, or right to the Crockfords once on the floor. I even used the Conrad elevators once, which there are more of (but they also serve more floors and are less luxurious).
Our Room: Superior Room City View Two Queens
My first impression walking into the room was that there was a mildew smell. Not the best first impression.
As you enter the room, there is a closet to the left. The closet offers two Resorts World-branded robes, as well as an iron/board. Additionally, there are two Frette slippers.
Then there is a console with a mini bar stocked with refreshments as well as snacks. There is a complementary Nespresso machine with capsules provided. Two mini bottles of water are also included.
The room itself is not huge for Vegas standards, but it is still a comfortable 550 ft.². There are two queen-size beds, but they really felt more like doubles, so I was not sure if they misrepresented how big these beds were. There is a nightstand in the center with a Theragun, which helps with pain relief and muscle recovery, as well as an alarm clock and phone. Considering how new this hotel was, I was disappointed by the lack of power outlets and their positioning of them as well.
The bedding was from Frette, and it was relatively comfortable.
You can control the lights and drapes, and sheers all from the bed, and they’re all electronic.
Towards the window, there were two armchairs with a table. A chocolate bar as a generic welcome amenity was waiting on the table. The television included a built-in luggage console, which was nice, as well as some drawers and counters.
Our view was towards Downtown, and was partially blocked by the building design.
Again, service was the weak point. The chat system, which the property advertised to message with any requests, did not work on Safari or Chrome, so it was deemed utterly useless. I had stayed at the Palazzo prior, and they had a number you could text, which was nice.
Bathroom
The bathroom offered a dual vanity as well as a huge stand-up shower & separate water closet. They could’ve definitely fit a tub here.
Amenities provided included a shaving kit, a dental kit, makeup removal wipes, a vanity kit, and a shower cap. Toiletries are provided by Byredo in the Mojave Ghost scent. This is standard at Conrad properties worldwide, and it is funny, though, because Las Vegas is near the Mojave Desert. I do like Byredo, preferably the scent offered at Luxury Collection properties, but considering it’s a Conrad staple, I thought an LXR might have something a bit more unique.
Amenities
Crockfords did provide coffee, pastries, and fruit in their lobby in the morning, though the selection was quite limited.
Considering the main hotel is a Hilton, I would say the casino space was quite nice for a 4-star level.
The shops at the District had a lot of space and felt a bit like a ghost town, as well as the food hall.
The pool deck is on the 5th floor, and there is a dedicated pool area for Crockfords’ guests.
You can access the Resorts World Fitness Center, which is located on the 2nd floor off the main casino.
Dining
The Resorts World complex has plenty of restaurants (over 50 food and beverage spots in all).
We tried the Chinese restaurant Genting Palace, and the mains were alright, but more so, the desserts were the highlight.
Using our breakfast credit at Juniors, it was a decent meal minus the fruit salad.
We used our Diamond food credit at Dawg House, which is a sports book bar, and it was fine, but a bit heavy.
The Verdict
Overall, the Crockfords Las Vegas fails to live up to its exclusive status inside the Resorts World complex. While the lobby is pretty, the service leaves much to be desired.
Have you stayed at the Crockfords Las Vegas, part of LXR Hotels & Resorts, before? How was your stay? Comment below!
Cheers,
Ty
Have any questions? Comment below or email me at takeofftotravel@gmail.com. You can also view all my other posts here! Thanks for stopping by!
Looks like you got lied to about no upgrades, and they didn’t even put you in a room that has a tub (yes they do have standard room come with both a tub and walk in shower, but you have to ask) by Hilton policy, you are supposed to get a 1 category upgrade just like WA and Conrad. All three brands at RW use the same Byredo, and all three brands standard rooms are literally same size except Crockfords has an espresso machine and theragun neck massager, so staying at Crockfords is not worth it no matter using cash or points. And yes, those are the three outlets you can use the credit, I was told dawg house, juniors, and Randy’s donut, friend of mine stayed at Hilton, was told dawg house, suns out buns out, and juniors, another friend of mine stayed at Conrad, was told dawg house, Randy’s donut, and gift shop, seems like they can never give the same answer. Their key card are always a problem and nothing new, while my August stay at Crockford wasn’t a problem, but a previous stay at Conrad took me 3 hours to get back to my room until a maintenance guy let me in, and I had to complain they should waive my resort fee as my whole morning was wasted. That’s why ar flyertalk we had voted RW las Vegas has the worst HH elite treatment of the entire world