Intra-European business class gets a bad rap. I rarely hear good things about business class offered by European airlines on short-haul flights. One exception is TravelUpdate’s own Flight Detective who finds himself flying short hops throughout Europe in the forward cabin. Until recently, I couldn’t comment on intra-European business class, as I hadn’t experienced the product myself.
Finally, last month, I took my first flight in business class on European airline solely within Europe. From what I’ve heard from other bloggers and frequent flyers, I was to expect poor service, awful legroom, and little to no onboard amenities. However, my two-hour flight from London to Berlin was a pleasant surprise that ran completely contrary to what I’ve heard about intra-European business class.
Here’s what it was like to fly in British Airways Club Europe from London-Heathrow to Berlin-Tegel.
Itinerary – First Time Flying British Airways Club Europe
| Flight | British Airways BA#986 |
| Departure Airport/Time | London-Heathrow (LHR) – 3:34 PM |
| Arrival Airport/Time | Berlin-Tegel (TXL) – 6:25 PM |
| Aircraft | Airbus A319-100 (319) |
| Seat/Class of Service | 4F – Club Europe |
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On-Ground Service
Lately, I’ve been pushing the limit of how close to departure time one can show up and still make their flight. That being said, I arrived at Terminal 5 at London-Heathrow just 40 minutes prior to departure.
Unfortunately, that meant I wouldn’t have the opportunity to check out any lounges at the airport. As a passenger booked in Club Europe, I had access to the Galleries lounges as well as a few Oneworld partner lounges in other terminals. I did get to use the Fast-Track line at London-Heathrow which might have been the only reason I wasn’t the last passenger to board my flight.
Related: London Heathrow Galleries First Review
Fast-Track security screening is located adjacent to the premium check-in area. The terminal was quite busy and the line at security reflected that. Still, I managed to pass through security in just 10 minutes. With boarding set to begin in minutes, I made a quick stop at a newsstand for a bottle of water and then made a b-line to my departure gate.
Boarding
To my surprise, boarding had already begun. US-airlines rarely enforce designated priority boarding lanes so I assumed I’d be waiting in a long line of economy class passengers waiting to board.
This wasn’t the case and there were two British Airways gate agents holding passengers aside while Club Europe and elite frequent flyers boarded. I showed one of the agents my boarding pass and was welcome on-board. Boarding my flight to Berlin was easily one of the smoothest and most efficient boarding processes I’ve ever experienced.
On-Board Service
Pre-departure beverages were not offered, however, this is the norm for most US carriers on shorter domestic flights. That said, the lack of pre-departure beverages was not a deal-breaker. Once the flight leveled out, the Club Europe flight attendant came by to take drink orders and distribute hot towels.
For my first beverage, I ordered the champagne. The champagne was served with a glass with the crew serving the entire mini-bottle, something US airlines never do. While not the best champagne I’ve ever had, it was certainly more than sufficient for the short flight to Berlin.
Once passengers had settled in and enjoyed their first round of beverages, the flight attendant came through the aisle to take meal orders. There were two options: afternoon tea service with finger sandwiches and a meat and cheese plate.
Unfortunately, meal orders were taken from front to back which meant by the time the flight attendant had reached my row, only the meat and cheese plate was available. It wasn’t a huge deal as I only somewhat preferred the sandwiches over the meat and cheese plate.
Again, this flight was relatively short. Still, the on-board service was quite extensive. The meat and cheese plate was extremely tasty and filling. The flight attendant later came by to offer a selection of bread and jams. I went with a biscuit and some strawberry jam. The biscuit was unbelievably fresh and tasty. It reminded me of the biscuits previously offered by American Airlines in first class a few years back.
After the meal service wrapped up, the flight crew came by to assist passengers hoping to buy items from the seatback duty-free catalog. Normally, this service wouldn’t interest me, however, I decided to buy two jars of the limited edition British Airways-branded Marmite. Though I find Marmite to be horrid, I knew I’d kick myself if I passed up the opportunity to add a jar to my collection of aviation memorabilia.
Once the duty-free service wrapped up, the flight crew made their way through the Club Europe aisle every so often to refill drinks. After three mini-bottles of sparkling wine, I decided to try the limited-edition Speedbird 100 IPA. Though I’m not usually a fan of IPAs, the Speedbird 100 IPA may very well be one of my favorite beers. It was one of the less bitter IPAs I’ve had yet, it was still quite flavorful.
After two of the Speedbird 100 IPAs, the crew came through the aisle to collect any remaining service items as we began our descent into Berlin.
British Airways Club Europe Seat
This may come as a surprise but I found the seat to be pretty comfortable. Albeit, the flight was just under two hours. I can’t imagine this seat being worth the price of a business class ticket for a four or five-hour flight. Still, for this flight, I found the seat and legroom quite comfortable.
Like many European airlines, British Airways simply blocks the middle seat in a row of economy class seats and brands it as business class. On some aircraft, Club Europe does feature additional legroom. The Airbus A319 operating my flight from London to Berlin was one of these aircraft.
I selected seat 4F. Seat 4A was the only other seat in row 4 that ended up occupied which meant I ended up having an entire row on the right side of the aircraft to myself. On this particular aircraft, row 4 featured both additional legroom and slightly wider seats than other Club Europe seats.
For what it’s worth, I’m 5′ 10” (~178 cm) and found the legroom to be sufficient for the short-hop to Berlin. The legroom was around 31” inches (~78 cm) for my seat. The recline is probably my only complaint. Though I’m not one to recline my seat in economy, I usually kick back when in a premium cabin. The recline in Club Europe was about the same as what’s offered in domestic economy class in the US, so, not that great. As for seat padding, I couldn’t tell a difference between my seat in Club Europe and a seat in business or first class seats in the US.
Finally, in terms of in-seat amenities, there weren’t any. British Airways is in the process of retrofitting a few of its intra-European fleet with in-seat power and in-flight WiFi. Unfortunately, my flight had not yet received either upgrade. Again, it wasn’t a huge deal as I had charged my device before the flight and didn’t urgently need to access the internet.
The Bottom Line, My First Time Flying Intra-European Business Class
After my flight from London to Berlin, I understand some of the complaints flyers have about intra-European business class. However, I’m beginning to think many of these complaints are blown out of proportion.
While the hard product (seat, in-flight entertainment) is a step down from what’s offered by US and other North American carriers, the soft product (food and beverage, in-flight service) was a step up. I thoroughly enjoyed my afternoon snack and found the service provided by the crew to be somewhat of an improvement compared to what I’m used to in the US.
Ultimately, in deciding whether or not I would fly intra-European business class again, it would come down to the flight time and price difference compared to economy. One thing travelers should not overlook is the upgraded experience on the ground when flying intra-European business class. If it had not been for Fast Track security, I might not have made my flight.
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Limited Time Offer: Buy British Avios and Receive Up to 45% Bonus Avios Now Through August 18th
FLew BA 320 recently EDI LHR and had the same good experience in Club Europe. Food was surprisingly good and when I got fussy about the Caesar salad (dont do veggies) the lovely F/A went into the galley and came back with a very acceptable ham and cheese plate. I honestly dont know what the kvetching abdour J in Europe is all about but it certainly wasnt apparent on BA.
Oh and they are scones not biscuits. There is only one place in the world they are called biscuits.
I took an afternoon Club Europe flight from LHR to BCN last year with my wife. Since we were able to get one of each, I can assure you the Ploughman’s lunch was far superior to the finger sandwiches. Unfortunately I took my flight just before BA started serving the warm scones with clotted cream again. Service was excellent on the flight, and the little tray table gizmo is a neat compromise vs just leaving the seat empty.
I’d been waiting to see which airline this report was about. Glad to see you enjoyed it! You actually got the better afternoon tea in my opinion, the Ploughman’s lunch. It’s much nicer than the sandwiches, so you kinda lucked out that your choice wasn’t available. Impressed you drank three piccolos and an IPA – that’s Flight Detective level right there! Quite pleased you got to experience Club Europe – and on an afternoon tea flight, which is my favourite as I just love scones with jam and cream.
Assuming you’re referring to the small round roll type thing at the back right corner of your food tray, we call them “scones”. Can be plain, cheese, or with mixed dried fruit. An important constituent of the British cream/afternoon tea.
While biscuit may refer to a hard and crunchy sweet in the UK, I’m going to continue to refer to that round roll as a biscuit. Biscuits are also a staple in many parts of the US. Often served with breakfast or dinner and sometimes smothered in either white or brown gravy.
Biscuits in the US don’t have egg in them (generally). Scones *do* have egg in them. You ate a scone, not a biscuit.
No. The scone did not have egg in it. And yes, we do put egg in our biscuits in the US. It’s rare but it happens. It was a biscuit.
I mean, BA itself advertises the thing you ate as a scone. There was a whole bruhaha a few weeks ago about their Afternoon tea with a photo showing a sultana scone. In the UK biscuits are traditionally cookies. Otherwise, the review was a good review.
It was a scone. Not a biscuit, don’t be a moron.