The ability for premium cabin customers to pre-order a meal has been a real differentiator for American Airlines in my mind. I liked knowing what was available and reserving a choice in advance when flying AA. This ability was temporarily removed during the transition into one reservations system for American and US Airways. In the meantime, we’ve been able to either call or work with the Twitter team to pre-order.
This morning, the full ability to pre-order has returned to AA.com. I took a look at my upcoming flight and saw this.
The choice that I’d made via the Twitter team yesterday was already showing as reserved.
It’s good to see this functionality to return to AA.com. The Twitter team worked out just fine for me, but I’m sure they’ve got better things to do than pre-order meals for me. 🙂 Again, I think this is a real differentiator for AA, and I’m a little surprised their domestic competitors haven’t tried something similar. I am happy it’s back. My thanks to the Travelingbetter team for the heads up.