Front Desk Gave My UberEATS Delivery Driver Key to My Room

The Unaccompanied Flyer
two beds in a hotel room

I’m Still in Awe; Four Points Front Desk Agent Gave My UberEATS Driver a Key to My Room

I just got back from a very brief stay in Memphis, Tenessee. I flew down for a night to see a concert with some friends who are down there for college. Since Memphis has just a few flights a day, none of which appear to depart after 5 PM, I had to get a hotel for the night.

I’ve been actively avoiding Four Points hotels since I started staying at Starwood Hotels. Four Points properties, with the exception of newly opened hotels, are almost always disgusting and dated. The price usually reflects the quality and age of the hotels, however, on occasion, Four Points are no cheaper than a Sheraton or Hilton. This time around, I couldn’t avoid Four Points. Both the Westin and Sheraton were sold out and that left me with two Four Points hotels.

I decided to book the Four Points Memphis East given the close proximity to both the concert hall and college that my friends attend. Additionally, the hotel featured a complimentary airport shuttle. That said, I wasn’t expecting much.

The outside of the hotel is very dated and depressing. It looks like any run-of-the-mill entry-level hotel built in the late 1980s or early 1990s. It’s just a rectangular brick building with no character. I lowered my expectations as the shuttle pulled into the parking lot.

I was pleasantly surprised I entered the lobby. The lobby was clean and somewhat modern. It looked like every Hampton Inn lobby ever and I mean that in a good way. The front desk agent was super friendly and managed to get me in a room before 11 AM.

The room, however, was just downright gross. The lighting was dim and depressing, the furniture was dated, the room lacked any character or distinctive features, and the bathroom was reminiscent of a hospital bathroom. I was actually satisfied with the room for the most part except for one aspect. The room reeked. I don’t know how to explain the smell. The best I can do is a combination of mildew and sweat. Nonetheless, I managed to get past the smell.

Though it doesn’t sound like it, I was actually enjoying my stay. The hotel was as advertised. It’s a Four Points, not a Westin. The rate I booked reflected what I got during my stay. It wasn’t until later in my stay that things got a little weird.

McDonald’s Is Best Served In Your Hotel Room at 1 AM

When I got back to my room following the concert, I realized I hadn’t eaten since midday. Unfortunately, in Memphis, especially the area I was staying in, everything closes before 10 PM. This meant I could go to bed craving a late night snack or have McDonald’s delivered. I chose McDonald’s.

I ordered McDonald’s via the UberEATS app. UberEATS is super easy to use and my experience has been consistent thus far.

Invalid request error occurred.
(Image: UberEATS)

Within 25 minutes, my order arrived at the hotel. I had instructed the driver to come to the fourth floor and meet me at the elevators, which he did. However, in a rush to meet my driver, I walked out of my room barefoot without my room key!

When I heard the door close behind me, I let out an audible, “Oh, no way.” I instantly realized I had locked myself out of my room. Embarrassed and in a panic, I let my UberEATS driver know what I had just done. I turned to my UberEATS driver and said, “Yikes, I guess I just locked myself out of my room, but no worries, I’ll get this figure out, thanks and have a goodnight.” He didn’t really make a comment, he just acknowledged that I had said something.

I immediately picked up the courtesy phone located in front of the elevators and called down to the front desk. The agent picked up and I explained my situation, “Hi, I just had an UberEATS driver drop off some food and I stepped out into the hallway barefoot and without my key so I was hoping you could send a key up to the fourth floor to get me into my room. My name is Max Prosperi and I’m in room 416” The front desk agent replied, sounding annoyed, “Yeah, it’s going to be a few minutes.”

I stood in front of my door, McDonald’s in hand awaiting the front desk agent or another staff member to bring me my key. Less than two minutes passed and the elevator door opened. It was my UberEATS driver. I was surprised and actually a little worried. Why had he returned? I knew he had heard me read back my room number and I panicked considering the possibility that he might have malicious intent.

He raised his left arm and began to motion towards me. He had a key in his hand. He said, “Here’s that key you called down for. Have a nice night.”

I waited until I could make sure he was no longer on the fourth floor. For a good five minutes, I was in awe. The front desk gave a key to my room to a complete stranger. It was a complete breach of privacy. Without consulting me, the front desk agent handed a random man a key to my room at 1 in the morning. I was not happy. Tired and unsure if anything major had really happened, I ate and went to bed.

This Is Actually a Major Issue

The more I think about what had happened, the more I take issue with how the hotel staff handled the situation.

Usually, hotels are very strict when it comes to the privacy and safety of guests. At most major hotels, you even need a key just to operate the elevators. For some reason, the front desk staff at the Four Points Memphis East thought it was perfectly okay to give a key to my room to a complete stranger.

a hand holding a door knob
Front Desk Gave My Room Key to a Stranger

Sure, I had just allowed the UberEATS driver to visit my floor, however, I intentionally just gave him my floor number as I did not want the driver to know the room in which I was staying. Whenever I travel alone, I’m always more careful and take few risks when it comes to privacy and personal safety. Though I had allowed the UberEATS driver to come to my floor, does that somehow imply I’m okay with him having access to my room? I certainly don’t think so.

I’m sure I’m blowing this out of proportion to an extent. Nonetheless, I’ve come to expect a certain degree of privacy and safety when staying at major hotels. For me, giving a room key to a complete stranger is unacceptable.

What do you think of the front desk agent’s decision to give my delivery driver a key to my room?

Total
0
Shares
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

12 Comments
Most Voted
Newest Oldest
Inline Feedbacks
View all comments
Danny

i would be thankful for his help.

Max Prosperi

Hey, I thanked my UberEATS driver. The guy was just being nice but I’m not happy with the front desk.

-Max

Kijo

Why didn’t you go down to the front desk and get the key? Over the years I have locked myself out of my room a couple of times and have never even thought about having the staff bring me a key. Especially at a two star property. Would also be much quicker. I realize that you were barefoot. But, if you walked barefoot in the room and the hallway, your feet are already dirty.

Max Prosperi

I guess you’re right. There’s something about walking down to the front desk barefoot that I’m not okay with. If it took five minutes, honestly, I wouldn’t care.

-Max

howtofreetravel.com

You complain about a disgusting room, but order disgusting food?

Max Prosperi

Not much else you can order at 1 AM in Memphis, TN. Plus, have you ever had a McChicken and McDouble on the same bun? Who cares if it’s disgusting, it’s magnificent.

-Max

Flight Detective

Perhaps you’re looking at it the wrong way… maybe the UberEATS person knew you were locked out and went to the desk to get your replacement key for you as part of the service, and brought it to you to help you out. Not everyone is out to get you, you know. Perhaps the appropriate thing would have been to tip the UberEATS guy some more for going above and beyond the call of duty. I totally hear what you’re saying regarding the front desk and so on, but most people try to help others out and automatically attaching a… Read more »

Max Prosperi

I’m unhappy with the front desk, not the UberEATS driver. The UberEATS driver was a nice guy who was just trying to help. However, the front desk didn’t know that and shouldn’t have given my key to some stranger.

-Max

Flight Detective

Ahh, I thought it was the UberEATS guy you weren’t happy with. Understand now, thanks for the clarification!

bostonbali

Blowing it out of proportion. Not right, but not the end of the world either.

1Lionel

“The room wreaked” That should be “reeked”

Anshul

Southern hospitality I suppose, on part of the driver. Total fail on the front desk’s though. Hope you shared this with SPG folks..or hotel manager before checkout.

Previous Post
a close up of a plane

Ever had a picture of you on a flight taken from outside?

Next Post
an aerial view of a city

Mexico City’s New Airport You Probably Haven’t Heard About

More Posts by: The Unaccompanied Flyer
An image of a hotel pool with umbrellas and lounge chairs accompanied by the text "How to Buy Hotel Points"

Guide: How to Buy Hotel Points in 2024

It can be quite tempting to purchase hotel points especially if you're only a few thousands points away from your dream vacation. With most major chains offering the option to buy points, it's important to know whether or not buying points is the best value for your money. In this post, we'll dive into what you need to know before buying hotel points including the best times to purchase points and determining the value of points.
The Unaccompanied Flyer
A photo of a couple holding hands near a luxury pool with text to the right reading "Earn 5x Points with Marriott Homes and Villas."

Earn 5x Points with Marriott Homes and Villas Vacation Rentals, Ends June 26th

For a limited time, Marriott Bonvoy members will earn 5x points on all stays of 5 or more nights when they book through Marriott Homes and Villas. 5x points are earned on the base rate of 5x points per dollar meaning you can earn 10x points on each eligible stay. Plus, stays only have to be completed before March 31, 2025. Here are the details of this promotion.
The Unaccompanied Flyer
On the left, there is an image of a luxury home with a pool overlooking a beach. On the right, there is text that reads "What is Marriott Homes and Villas."

What Is Marriott Homes and Villas, Marriott’s Vacation Rental Program?

Marriott Homes and Villas is Marriott's vacation rental platform designed to be a more premium alternative to Airbnb or VRBO. Launched in 2019, the platform now features over 140,000 listings worldwide, catering to a variety of preferences and budgets. Marriott Bonvoy members can even earn and redeem points when booking these vacation rentals. Here is everything there is to know about the Homes & Villas platform.
The Unaccompanied Flyer
a screenshot of a home

3 Days Left to Earn 50,000 Bonus Points with Marriott Homes & Villas

Marriott is widely associated with its massive portfolio of hotels and resorts spanning the globe. The hotel chain also offers its own portfolio of vacation rentals. Homes & Villas by Marriott Bonvoy offers travelers properties ranging from beachfront villas to mountain chalets. For a limited time, Bonvoy members can earn 50,000 bonus points after qualifying spend on Homes & Villas Bookings. Here's what you need to know.
The Unaccompanied Flyer
A hotel room bed with a picture of a lungs and bacteria with a sign that reads Hotel Water Supply Tested Positive for Legionnaires' Disease

My Hotel’s Water Tested Positive for Legionnaires’ Disease

On a recent trip, I was stuck with a long layover at Newark International Airport. My flight to Newark arrived a little before 10:00 AM with my outbound to Europe not scheduled to depart until around 6:00 PM. While en route to Newark, I opened the Marriott mobile app to see if there were any cheap award redemptions available for the day. To my surprise, there were multiple properties available for less than 20,000 points a night. My goal was to book the Marriott property with the best guest reviews and the most competitive award rate. This turned out to be the Renaissance Newark Airport.It wasn't until a few minutes after booking that things started to take a turn for the worse. The Renaissance Newark Airport hotel's water supply tested positive for the bacteria known to cause Legionnaires' Disease.
The Unaccompanied Flyer