The Clubrooms Lounge at Birmingham Airport is operated by the well regarded No.1 Lounges brand. Clubrooms are the premium offering, with table service instead of a buffet, and a restriction on children under 12 from entering.
I was flying from Birmingham to Glasgow with easyJet and decided to book this lounge. It ended up being £45 each after a 10% discount I gained by joining their mailing list.
Clubroom Lounge Design
The lounge is located after security opposite the gates. Once you’re inside, it is a well designed area, broken up into various different spaces to suit different sized groups.
Service and Food
When we arrived, we were given menus immediately and then scant moments later asked for our order. When we said we needed some more time, we were then forgotten about. To be fair the lounge was packed with the morning rush. In the meantime, I headed over to get one of the self service options, croissants or a pain au chocolat.
There were no croissants left and so I had one of the three sad looking pain au chocolats remaining. It was awful and dry. Still, it took the edge off until eventually we were seen and placed our orders. It then took another inordinate amount of time for the food to arrive, and when it did, it was cold.
A good two hours into the visit and near their change over to lunch, they finally re-stocked the croissants and pain au chocolat selection. I also fancied something else to eat and a server eventually came by and I ordered a porridge. That was never delivered.
Overall Thoughts
There is no way I would ever pay for this lounge again if this is indicative of the service offered by Clubrooms. While I understand the lounge was busy and that there were groups asking for lots of drinks, we were there for three hours. When the lounge became quiet, the staff were nowhere to be seen either. Don’t get me wrong, they were friendly and obliging, just never around.
Placing an order and not having it delivered is inexcusable, especially as there was the guts of an hour before we had to leave. Almost as unforgivable as being presented with a breakfast that was almost cold, really. I’ve not come across such a poor experience in a lounge in quite a long time, so you can rest assured I won’t be paying for Clubrooms anywhere anytime soon.
Have you been to the Clubrooms in Birmingham Airport or anywhere else? What do you think? Thank you for reading and if you have any comments or questions, please leave them below.
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