Qatar Airways are the current holder of the Skytrax award for World’s Best Business Class and the general feeling is the award is justified. In May 2016 the Internet was abuzz with a three day flash sale which had an amazing deal on flights to Auckland and happily this suited my future travel plans so I made a booking.
In Pisa, boarding is announced in the lounge and you then proceed through Passport control which flowed very quickly. There was no queue in the priority lane so it was straight on board.
My first surprise of the day is the fact Qatar Airways board economy class passengers first so they are all on board when business class passengers arrive. This means the usual procession of people walking past is avoided.
QR134 – Pisa to Doha (PSA-DOH)
12 April 2017
Airbus A320-200 – A7-AHW
Seat: Business Class 1A
Departure: 18:05 Arrival: 01:00+1
Seats are upholstered in a silver grey fabric which gives a really elegant feel to the cabin. Arranged in pairs on either side of the aisle, they feature a generously sized screen for watching movies.
Before Departure
Before flight, the crew offered a pre-departure drink and I selected Champagne. This is served in a proper flute with a generous pour and I found it to be very tasty.
Menu and Wine List
A separate menu and wine list are provided, with covers comprising of quality embossed card. The heaviness and tactile embossing gives a properly high class feel.
Time To Fly!
Hot or cold towels are offered and these are presented on a little tray. Cold towels are quite refreshing when you’ve been outside in the heat and dust of Pisa. The safety video played next.
https://youtu.be/WS2CQQfQzEM
Once the video completed, a crew member came around and started taking meal orders. Dine on demand is offered on board Qatar Airways and the person beside me was clearly an old hand. He requested his meal to be delivered two hours after take-off and detailed his selections.
Qatar Airways Superb Inflight Dining
Trays are laid with white linen and the crew fold a linen napkin into a triangle and lay it on your lap. Delivered first is the scallop amuse-bouche which is not mentioned in the menu so I was pleasantly surprised.
I was asked if I preferred Arabic bread or normal bread and I went with Arabic. Still or sparking water is offered, the salt and pepper pots added to the tray and my Champagne was topped up.
Going Off-Piste!
At this point I was asked if I wanted dessert as I did not order that before take-off. I decided instead I’d like to try the soup course and ordered this along with dessert. When ordering dessert, I was told they had run out of the cheese plate. Shortly after the roasted red pepper and tomato soup arrived.
Cabin and Seat Views
Directly over your shoulder when you sit down are the device charging points, headphone point and a small storage area. Here you will find your complimentary amenity kit and a bottle of water. Immediately in front is your PTV and the controller for it is on the side of the centre console.
A View And The Toilet
Eventually it was time to visit the facilities which is no surprise considering soups and drinks and all the rest of it. The toilet is located forward by the cockpit. Economy class passengers absolutely do not come forward through the curtain to use the business class loo.
Other Drinks, Entertainment, And Those Chocolates!
Oryx One is the Qatar Airways entertainment system on board and it really is one of the most extensive I have ever seen. I watched Rogue One and then Driving Miss Daisy. The selection of current movies is extremely good as is the catalogue of classics. Selecting the entertainment with the controller is very intuitive.
Overall Thoughts
Is this the world’s best business class? I have flown several airlines in business class and Qatar Airways is easily the best I have ever experienced. The seat is extremely comfortable and well laid out and the inflight entertainment is excellent.
The soft product is where Qatar Airways really excel. The crew are trained to deliver such a wonderful service that the mind boggles. Everything is done in a consistent manner and in the same order. The service has been thoughtfully devised to provide the passenger with a really excellent experience.
I have nothing but praise for the hard working crew who remember everyone’s requests, work non-stop and do it all with a smile. Nothing was too difficult and they never forget a thing. I would recommend anyone to fly Qatar business class as it is a real experience that I challenge you to fault.
Thanks for reading and if you have any comments or questions, please leave them below.
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Featured image by Sergey-Korovkin-84 via Wikimedia Commons.
Not with you so much on this one. I don’t really know why but I’m not keen on QR. Flown J with them a few times not on the A320 but I think everything else. I find the crew robotic. Generally prefer Cathay.
You’re not the first person to use the word “robotic” when referring to the QR crew. I was monitoring this on the two flights I took. My conclusion is that the crew are so busy doing the dine on demand and the service that they have far less time for chit chat. I found on the DOH-AKL that they had more time to interact as everyone was eating at different times and so on. I do agree Cathay are a great airline with fantastic crew – always enjoy flying with them! Thanks for the comment!