Last week, I received a surprise email from TripIt about a possible compensation I may be owed for a flight I took back in October 2015! The email title read “SWISS may owe you $467.00 for your disrupted flight to Montreal”. It had my complete attention.

TripIt and AirHelp partnership for flight compensation

TripIt is my favourite travel app that helps with organizing and managing my trips. Now, TripIt has partnered with AirHelp (TripIt Pro feature) to help clients claim flight compensations that they maybe eligible for.

AirHelp is a service that specializes in helping air passengers get compensation for delayed, canceled, and overbooked flights. While it does not “cost” anything to submit a claim, AirHelp does take a chunky cut as service fee. AirHelp does not charge any Service Fee unless your claim is successful.

As part of the TripIt and AirHelp partnership, TripIt scanned my trips to and from Europe, from last three years to see if I qualified for any compensations. Seems like they did find a flight from Zurich to Montreal that was delayed by more than 3 hours, ‘without any reason provided’. My flight was eligible for compensation under EU Reg. 261/2004, which protects passengers against lengthy delays and other travel disruptions.

TripIt and AirHelp partnership

Claim Eligible segment: Zurich – Montreal, delayed by 3+ hours

TripIt and AirHelp partnership

Compensation for ZRH – YUL segment delay, with 35% AirHelp service fee


Submitting my claim was easy, the link provided in email directed me to the AirHelp dashboard which had imported trip details from TripIt already – very efficient. I verified a few details and submitted my claim through AirHelp, it would be interesting to see what comes of it.

Take Away

This is a great service add on by TripIt for its ‘Pro’ members. I like to keep on top of all my claims and am normally diligent in calling out the airlines on anything that warrants a compensation. While I won’t proactively use AirHelp to claim compensation, if TripIt wants to alert me of situations where I could be eligible, I couldn’t be happier. Unlike me, if you couldn’t be bothered with spending hours to claim what is owed to you, AirHelp can be a great service and the new partnership with TripIt is a great initiative.