Brands constantly collect and analyze any bits of information or data that they can about their customers. Their end goal is to keep existing customers loyal to their brand. The travel industry is no different. Hotels are constantly in the process of understanding and adapting to how customer behavior drives demand.Read More
If you’re not making purchases with the right credit card, you may be leaving money on the table! Things can always go wrong given the number of electronic devices we use or carry on a daily basis.Read More
In emails seen by the Guardian, a woman called “K” approached TripAdvisor to say she had been raped by a tour guide whose business was being promoted on the website. After contacting the hotel where he worked and reporting him to the police, K wanted to warn other tourists.
TripAdvisor responded by suggesting K could leave a first person review detailing her sexual assault on the website.Read More
“We’re in an era of copy-and-paste loyalty programs. Cowed by active investors and afraid of straying too far from the pack, operators of today’s airline, hotel, and car loyalty programs run the conservative game of offering nearly the exact same thing that the competition delivers.”Read More
‘Limited time offer’ is probably the most eye catching headline for miles and points lovers. It attracts attention, starts a dialog and often leads to heated discussions.Read More
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