Best Diamond suite upgrade! Grand Hyatt Kuala Lumpur

by Anshul
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a bathroom with a large tub and sinks

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I had always wanted to experience the Grand Hyatt Kuala Lumpur, it has a reputation of punching above its category. The ‘Grand Suite’ room is well known (among frequent travelers) for being an ideal candidate for a diamond suite upgrade. Late last year, an opportunity to be in KL popped up and the suite upgrade calling was loud and clear!

Booking Grand Hyatt Kuala Lumpur

The hotel is really well priced and offers a great value for cash booking. A standard room can be had for ~$175 USD while the ‘Grand Suite’ room regularly prices around $375/night. I booked a points+cash rate: 6000 points + $65USD per night, a category 3 redemption. I was also able to apply a suite upgrade (Diamond amenity) to the points+cash rate 🙂

Arrival and Check-in

Upon arrival from Ho Chi Minh City, Vietnam (Malindo Air Business Class review here), I availed the efficient KLIA Express VIP service for a door to door airport transfer experience. A 25 minute ride from the airport and I arrived at the hotel well rested. The hotel lobby was incredible! High ceilings, marble floors and the grandeur of the lobby was captivating. The Grand Hyatt in KL has a unique setup in that the lobby hosts a welcome desk but the check-in desk is located on the 39th floor of the hotel.

Grand Hyatt Kuala Lumpur

Grand Hyatt entrance

 

Grand Hyatt Kuala Lumpur

Ground floor area

 

Grand Hyatt Kuala Lumpur

The welcome desk on the ground floor

 

Grand Hyatt Kuala Lumpur

First set of Elevators take you from ground floor to check-in desk on the 39th!

 

Grand Hyatt Kuala Lumpur

Check-in floor, with magnificent views of the city

 

Grand Hyatt Kuala Lumpur

Seating are on the 37th floor

My check-in experience was smooth and the staff was genuinely welcoming and warm. The staff confirmed my suite upgrade and assigned me to room 2916. I was escorted to my suite and given a brief overview of the hotel amenities and services on offer. Guest rooms were accessed through a second set of elevators, located around the check-in desks.

Grand Suite

Impressive is an understatement. To think that this was a Category 3 redemption with 6000 points + $65 cash, arguably the best suite upgrade I have had!

The doors open to a wide and inviting living room with a work desk, seating and entertainment area along with great city views.

Grand Hyatt Kuala Lumpur

Living room

 

Grand Hyatt Kuala Lumpur

Seating, looking towards room entrance ahead and the bedroom to the left.

 

Grand Hyatt Kuala Lumpur

Living room seating area and work desk

 

Grand Hyatt Kuala Lumpur

Welcome note with fruits, cookies and dessert plate

 

Grand Hyatt Kuala Lumpur

Coffee station and a well stocked mini bar

 

Grand Hyatt Kuala Lumpur

Snacks and cutlery

 

Grand Hyatt Kuala Lumpur

City View from the living room

 

Grand Hyatt Kuala Lumpur

Room view – KLCC Park

 

Grand Hyatt Kuala Lumpur

Spacious bedroom with King Bed and Sofa

 

Grand Hyatt Kuala Lumpur

Floor to ceiling windows with sweeping city views from the bedroom

 

Grand Hyatt Kuala Lumpur

The bathroom was the HIGHLIGHT of the suite. In years of my travel, I have never come across a bigger and better bathroom in a hotel suite. The bathroom was bigger than some of the suites I have stayed in. The soaking tub next to the floor-to-ceiling window was incredible and offered a soak with a view.

Grand Hyatt Kuala Lumpur

 

Grand Hyatt Kuala Lumpur

Marble floor and walls with wash sinks on the right. Walk-in closet, toilet , shower on the left.

 

Grand Hyatt Kuala Lumpur

 

Grand Hyatt Kuala Lumpur

 

Grand Hyatt Kuala Lumpur

A spacious walk-in closet

 

Grand Hyatt Kuala Lumpur

One of the biggest stand-in shower I have seen, with a rain shower head.

 

Grand Hyatt Kuala Lumpur

Breakfast at Thirty8

As a diamond member, breakfast was complimentary at the Club lounge. However, I was surprised when the check-in staff confirmed that as a Diamond member I could also opt for the ‘full breakfast’ at the restaurant – Thirty8.

Restaurant Thirty8, as name would suggest, is located on the 38th floor. A chic glass staircase from the check-in floor gives easy access to the restaurant.

Grand Hyatt Kuala Lumpur

Glass Staircase leading into Thirty8 restaurant

 

Grand Hyatt Kuala Lumpur

Thirty8 Bar

Seating was plentiful and setup along the windows, which offered picturesque views. The most coveted spots however, were those with an unobstructed view of the Petronas Towers.

Grand Hyatt Kuala Lumpur

Seating along the windows

 

Grand Hyatt Kuala Lumpur

That view never got old!

The breakfast was buffet style and the spread was worldly and endless. Several food stations were setup around the restaurants and each table came with a made-to-order menu which included omelettes, pancakes etc.

Grand Hyatt Kuala Lumpur

Congee station

 

Grand Hyatt Kuala Lumpur

Traditional Malaysian curries, samosas and South Indian breakfast items were on offer too.

 

Grand Hyatt Kuala Lumpur

Fresh fruit and Juice bar/station

 

Grand Hyatt Kuala Lumpur

Extensive selection of fresh noodle preparations at the ‘Noodles’ bar

 

Grand Hyatt Kuala Lumpur

All American breakfast station

 

Grand Hyatt Kuala Lumpur

Cold cuts and cheese station

 

Grand Hyatt Kuala Lumpur

The breakfast at restaurant Thirty8 was truly luxurious and the service impeccible. Given the sheer variety of food on offer, it was hard to not treat it like brunch. Breakfast in the restaurant was served from 6:00am – 11am on weekends.

Grand Club

The club lounge also served breakfast from 6:00 – 11:00 and hosted a cocktail hour with appetizers and small plates in the evening. While the club lounge itself was impressive and well appointed, the breakfast offering was underwhelming.

Grand Hyatt Kuala Lumpur

Club Lounge entrance

 

Grand Hyatt Kuala Lumpur

Grand Club main seating area with great views of the Petronas Towers.

 

Grand Hyatt Kuala Lumpur

The first table had fresh fruits, cold cuts and cheese plates

 

Grand Hyatt Kuala Lumpur

The second table offered limited warm food options.

 

Grand Hyatt Kuala Lumpur

 

Grand Hyatt Kuala Lumpur

Grand Lounge Coffee station

 

Grand Hyatt Kuala Lumpur

Additional seating area in the club lounge

 

Grand Hyatt Kuala Lumpur

Boardroom in Club Lounge

 

Grand Hyatt Kuala Lumpur

Take Away

No matter how I slice it, this was an incredible stay and the Grand Suite was a few notches above my expectations. As a Category 3 redemption, Grand Hyatt Kuala Lumpur is an absolute steal. My diamond suite upgrade was right up there with Andaz West Hollywood (review here) in LA. But purely on redemption value, Grand Hyatt KL is the best diamond suite upgrade I have experienced.

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